Privacy Policy

1. Who We Are

HVAC-Bridge ("HVAC-Bridge," "we," "our," or "us") provides software that helps businesses sync operational data between field-service systems and accounting systems.

2. Information We Collect

We may collect the following categories of information:

• Account information, such as name, email address, and login credentials.
• Business information you provide while using the service.
• Integration data from connected services (for example, invoice and customer records).
• Usage and device information, such as logs, browser type, and IP address.
• Billing information processed by third-party payment providers.

3. How We Use Information

• Provide, maintain, and improve the HVAC-Bridge service.
• Authenticate users and secure accounts.
• Process transactions, subscriptions, and support requests.
• Monitor reliability, prevent abuse, and comply with legal obligations.
• Communicate service updates and product notices.

4. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers that help operate the platform (hosting, analytics, billing, support).
• Integrated platforms you authorize us to connect with.
• Authorities or other parties when required by law or to protect rights and safety.
• Successors in a merger, acquisition, or asset transfer.

5. Data Retention

We retain information as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

6. Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect data. No system can be guaranteed 100% secure.

7. Your Choices and Rights

You may request account updates or deletion where applicable. Depending on your location, you may have additional legal rights relating to your personal information.

8. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, session management, analytics, and product performance.

9. Children's Privacy

HVAC-Bridge is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will update the effective date and provide notice as required.

11. Contact Us

For privacy-related questions, use our contact page at hvac-bridge.com/contact.